Returns. It’s an anxiety-inducing word in the retail market, and January is where we see the highest volume, with upwards of $ 90 billion worth of product bought over the vacations expected to be returned this year.
However! No requirement to fright right now.
Returns are inevitable, yet with the right technology and superior client service, you can supply a terrific return experience for customers, thus promoting extra purchases and brand commitment and trust. According to UPS’s Pulse of the Online Shopper study, 73% of buyers state the total returns experience effects their likelihood to acquire from a seller once again, and 68% of agree that the returns experience shapes their general understanding of a retailer.