80% of U.S. SMBS expect long-term impact from COVID-19
https://www.retailcustomerexperience.com/news/80-of-us-smbs-expect-long-term-impact-from-covid-19/
https://www.retailcustomerexperience.com/news/80-of-us-smbs-expect-long-term-impact-from-covid-19/
https://www.retailcustomerexperience.com/articles/building-customer-loyalty-in-the-post-covid-19-retail-environment/
https://www.cnbc.com/2020/05/12/what-shoppers-are-buying-comfort-is-key-as-virus-keeps-people-home.html