Hi guys,

What a tumultuous few months it’s been. But this issue, in our ‘Life after coronavirus’ special, we’re focusing on the future of retail and the hope and innovation in the industry right now. Enjoy.

Jo-Anne Hui-Miller, Editor

TAKING THE LEAD

How Adorebeauty Kate Morris stepped up and rallied around Australia’s e-commerce community to find a way through the pandemic.

PEOPLE GET READY

Now that stores are reopening and people are finally emerging from their homes, what will the post-pandemic customer value and need?

A NEW DAWN: THE REINVENTION OF PHYSICAL STORES

A return to human connection and community; more drive-throughs and click-and-collect and the rise of independent brands – here’s what we can expect from bricks-and-mortar in the future.

SUPERMARKETS: AN UNLIKELY LOVE STORY

In amongst the chaos of the past couple of months, supermarket giants have stepped up their game and supported Australians along the way. The question is: will that loyalty continue post-pandemic?

LET’S CHAT

Now that e-commerce is at its peak, conversational marketing is a great tool to engage customers and maintain a relationship with them beyond physical stores.

Q&A WITH ZANEROBE

We talk to the duo behind the Australian fashion brand about what’s been keeping them going while in isolation and who they’d invite to their dream dinner party. 

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