New car buyers overwhelmingly prefer dealing with advisers over self-service kiosks when seeking service work, according to a March poll of more than 24,000 customers by Fixed Ops Journal, according to an Automotive News report.

The poll asked customers if they prefer to speak to an adviser or use a kiosk when they go to the service department, and 97% said they prefer to speak to an adviser.

Car dealers have recently been introducing kiosks to provide the convenience of checking in for a service appointment, arrange for repairs, buy items like wiper blades, schedule a ride-hail service, pay their repair bill and choose a vehicle pick time.