“Wheres my package?” Why answering this question is the key to building customer trust
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https://www.retaildive.com/spons/wheres-my-package-why-answering-this-question-is-the-key-to-building-cu/577474/
https://insideretail.com.au/news/how-the-covid-19-crisis-could-remodel-the-luxury-industry-202005