April 22, 2020
A hefty majority of consumers worldwide, 77%, are fearful about the economic future and just over half report incomes are compromised as a result of the ongoing COVID-19 pandemic.
Those are key findings from Astound Insight’s COVID-19 Consumer Survey Report that involved two surveys polling 500 online consumers across the U.S., Canada, the Middle East and Europe (France, Germany, Italy, and the UK).
The surveys, conducted in mid-March, revealed consumers have modified normal day to day activities to be as contactless as possible and also altered in-store form of payment — choosing mobile payments or credit cards instead of cash, according to a release on the report.
“Contactless delivery options have become the industry’ss answer to the isolation mandate, and it’s an option that should be adopted by all logistics companies going forward…This indicates a greater need for more mobile payment methods in all physical stores,” stated the release.
Online shopping surged 55% in the first half of March, according to the report, and as a result retailers with omnichannel service options ” have the upper hand,” according to the release.
The good news on the brick-and-mortar front is that 82% of those polled expect the in-store retail situation will be back to normal within six months and 72% believe COVID-19 will be under control and/or eradicated within six months or less.
Please check here for more news and insight on how COVID-19 is impacting the retail industry.
Topics: Customer Experience, Coronavirus / COVID-19, Consumer Behavior