// Fenwick halts all online operations due to the Covid-19 crisis
// The decision was made following the Prime Minister’s announcement for tighter measures to prevent the spread of the virus.
Fenwick has temporarily halted its e-commerce operations due to the ongoing coronavirus pandemic.
The department store chain closed its retail stores across the UK last week but has now ceased all online operations as orders are picked up in its stores, not delivered.
This comes after the Prime Minister ordered all shops selling “non-essential” goods to close to stop the spread of covid-19.
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“We are a family owned business and we work a bit differently to some online retailers,” Fenwick said in a statement on its website.
“We have tried to keep our online business running to serve you – but we don’t have huge warehouses and automated systems, instead a group of dedicated workers hand pick the items you purchase from one of our designated stores, carefully wrap and pack them, ready for delivery.”
“Because of this our teams work closely together and as the virus continues to spread we have a duty to make sure we are looking after all our colleagues – their families and loved ones, as well as our wider communities – and adhere to the very clear government direction.”
Fenwick said it is aware many shoppers have outstanding orders and stated it would be in contact with those customers as soon as possible.